Terms & Conditions

Welcome to Surbhi Studios; by accessing or using our Website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchases or using our services. 

Surbhi Studios retains the right to modify the Terms at any time by publishing revisions or updated Terms of usage on this Website, including by charging for website access or usage. The updated or modified Terms will take effect as soon as they are published on this Website. You will be deemed to have accepted the revised Terms if you continue to use the Website after any such changes are posted. Please stop using the Website right now if you disagree with the terms. 

You agree that you have read and understand the terms and conditions (T&C) and that you will be governed and legally bound by them, as well as the privacy policy, by registering or signing up for the Products and Services or by otherwise having access to, receiving, downloading, purchasing, or using the Products and Services, or even just by using and having access to the Platform. You may not access or use the Platform in any other way, and your access to the Products and Services offered on the Platform will be denied if you disagree with, accept, or seek to be released from any of these agreements.

Use of Website

Every item, service, and information on the Website is an “invitation to offer.” Your order is your “offer,” governed by the abovementioned terms. Surbhi Studios reserves the right to accept or reject your offer. If you have given us your email address, we will send you a confirmation email as soon as your order is received. When the product or products you bought are shipped, we will acknowledge receipt of your order. We shall accept your offer only when we take action or refrain from action by sending the purchased product or products.

Minors are not permitted to purchase goods or services. You can only access the Website if you are over eighteen or a parent or legal guardian is present. Maintaining the mobile device or computer hardware and Internet connection that may be needed to access, utilize, and conduct transactions on the Website is your responsibility.

Product Descriptions and Availability

We strive to ensure that all product descriptions, images, prices, and other details on our Website are accurate and up-to-date. However, typographical errors, misunderstandings, or modifications to product specifications occasionally result in errors or inaccuracies. Before completing a purchase, we invite you to contact us for clarification if you see any discrepancies. Talented artisans create our goods, each one of a kind. Because of the nature of handmade goods:

  • Small changes in size, texture, colour, or pattern are common and shouldn’t be viewed as flaws.
  • Natural flaws and imperfections are essential to our items’ authenticity and artistry.
  • These variations give each consumer something distinct and different from our items. 
  • Differences in screen settings, lighting, or display resolutions may cause slight variations in how colours and details appear on your device.
  • We reserve the right to modify, enhance, or redesign any product without prior notice.
  • Products may occasionally be discontinued due to changes in material availability, production limitations, or market demand.
  • Surbhi Studios has complete rights to remove discontinued items from the Website at any time, and we cannot guarantee the continued availability of any specific product.
  • We reserve the right to correct such errors and to revise or cancel orders affected by inaccuracies.
  • If an order is cancelled due to an error, we will notify you and issue a full refund for any payment received.
  • We offer certain products as exclusive or limited editions; they may not be restocked or reproduced once sold out.

Pricing and Payment

  • All prices for products listed on our Website are in Indian Rupees and are displayed to provide transparency. 
  • Additional applicable taxes may be charged depending on the destination where the order has to be shipped. The tax rate applied and charged to the order will include the combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. 
  • If applicable, shipping charges are calculated separately and displayed at checkout based on the selected delivery address and shipping method.
  • We reserve the right to alter product costs immediately and without warning. However, price adjustments will not impact orders already verified and processed.
  • Payments must be made through the secure payment gateways integrated into our Website. These may include options like credit/debit cards, net banking, UPI, digital wallets, and other approved payment methods.
  • Payment is required at the time of purchase. Orders will be processed once payment has been successfully received and confirmed.
  • By providing your payment information, you attest that you have the right to use the selected payment method and that there is enough money to finish the transaction.
  • We don’t save credit card details or sensitive payment information on our systems for your protection. Reputable third-party vendors manage the payment processing.
  • If you identify a pricing error for a product you have ordered, we reserve the right to cancel the order and notify you immediately. We will issue a full refund through the original payment method if payment has already been made.
  • Surbhi Studios may provide periodic discounts, sales, or promotional offers for specific products or collections. Such offers are subject to terms and conditions, including time limitations, minimum purchase requirements, and exclusions for particular items.

Shipping and Delivery

  • We strive to process and dispatch orders within the Time Frame of receiving payment confirmation. 
  • While we ensure timely delivery, external factors such as courier delays, holidays, or unforeseen circumstances may affect shipping schedules.
  • We cannot be held responsible for delivery failures, delays, or additional costs incurred due to incorrect or incomplete address information.
  • Changes to shipping information may not be possible once the order has been dispatched.

Changes to Terms and Conditions

  • We reserve the right to update these terms at any time. Changes will be effective immediately upon posting.
  • Continued use of the Website after updates constitutes acceptance of the revised terms.

Contact Information

If you have any questions about these terms, please get in touch with us at:

  • Email: surbhistudio@gmail.com
  • Phone:+91 8963875245
  • Address: Delhi, India

Thank you for visiting Surbhi Studios. We appreciate your support for handcrafted home furnishings. Happy shopping!